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Refund Policy
Returns
What's your return policy?
If you're not happy for any reason, you may return eligible North Jewelry items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
Shipping fees are non-refundable.
To return your order click here
Partial returns for Buy 2, Get 1 Free Promotion
When purchasing products that qualify for our Buy 2 Get 1 Free promotion (TIKTOK$), the discount will be based on the lowest priced product in an applicable pair. If you choose to return one of the two products included in an applicable pair, that pair will no longer qualify for the TIKTOK$ promotion and your refund will be reduced with the TIKTOK$ discount amount.
Partial returns for Buy 1, Free Gift
When purchasing products that qualify for our Buy 1, Free Gift promotion (FREEGIFT), the discount will be applied to the lowest-priced eligible item. If you decide to return a more expensive item, it will no longer qualify for the promotion and your refund will be adjusted accordingly, deducting the value of the lowest-priced item.
Returns & Exchanges
What's your exchange policy?
To qualify for a replacement, send us an email with the following information:
- Order number as the subject
- Brief description of the issue
- Photos of the issue if necessary
Our policy only applies to items that are defective, broken, or wrong item due to manufacturing defects or shipping damage OR if an item(s) is missing in your order. We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.
If you have any questions, please don’t hesitate to email us: northjewelrycustomerservice@gmail.co
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